Royal bet takes the privacy and security of your personal data extremely seriously. This document clearly explains how we collect, use, store, and protect your information as a member of our platform.
Version 2026 · Effective 1 Jan 2026
Register NowWelcome to the royal bet Privacy Policy. This document outlines the privacy and data protection practices of Royal Bet Malaysia ("royal bet", "we", "platform") in managing the personal information of our members in Malaysia.
Royal bet complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and any other applicable laws. We are committed to ensuring that the personal data you share with us is collected, used, and protected in a fully responsible and transparent manner.
This Privacy Policy applies to all users who register, browse, or use any royal bet service — including the website, mobile app, and all related communication channels. By using our services, you agree to the terms of this Privacy Policy.
This document is written in Bahasa Melayu to better serve our members in Malaysia. If you have any questions about the content of this Privacy Policy, please contact the royal bet support team via live chat or email – we are happy to assist in Bahasa Melayu.
Royal bet collects various categories of personal data necessary to deliver safe, responsible, and high-quality services. The categories of data we collect are as follows:
| Data Category | Sample Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth, gender | Registration / KYC |
| Contact Data | Email address, phone number, residential address | Registration form |
| Financial Data | Payment account details (Touch 'n Go, GrabPay, DuitNow, FPX, ShopeePay, Boost) | Deposit / withdrawal transactions |
| Game Data | Betting history, games played, wins and losses | Platform usage |
| Technical Data | IP address, device type, web browser, operating system, access logs | Automatic (cookies & logs) |
| Communication Data | Support chat history, emails, user feedback | Support interactions |
| Preference Data | Favourite sports (football, badminton), preferred slots games, account settings | User behaviour |
Royal bet collects only the data strictly necessary to provide our services, comply with applicable laws, and protect your interests. We do not collect excessive or irrelevant data beyond the stated purposes.
The personal data we collect is used for legitimate, clearly stated purposes. Royal bet uses your information for the following:
All data processing at royal bet is based on one of the following grounds: (1) your explicit consent, (2) the necessity to fulfil a service contract, (3) a legal obligation, or (4) a legitimate interest that does not override your fundamental privacy rights.
Royal bet does not sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent. Your data is shared only in limited circumstances and for specific purposes:
In all of the above cases, royal bet ensures that the receiving party adheres to data protection standards equal to or higher than our own.
Where data needs to be transferred outside Malaysia, royal bet ensures that adequate protection mechanisms are in place, in accordance with Malaysia's PDPA requirements and relevant international standards.
Royal bet invests seriously in security technology and procedures to protect your personal data. The security measures we employ include:
While royal bet takes all reasonable steps to protect your data, information security also depends on your own practices — in particular, keeping your password secure and not sharing it with anyone.
The royal bet platform uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:
Cookies required for the platform to function properly, including login sessions, security, and basic preferences. These cookies cannot be disabled.
Helping us understand how players use the royal bet platform so we can continuously improve the overall experience. This data is anonymised and aggregated.
Storing your preferences such as language, favourite games (e.g. slots or EPL Sports Betting), and display settings to deliver a more personalised experience.
Used to display relevant promotional offers. You may choose to disable these cookies via your account settings or the cookie notice shown on your first visit to the platform.
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality or user experience of the royal bet platform.
As a royal bet member and data subject, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policies:
You have the right to request a copy of the personal data we hold about you. Requests can be submitted via email or royal bet's live chat.
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction or update.
Under certain circumstances, you may request that we delete your personal data. Such requests are subject to legal obligations that may prevent complete deletion.
You may withdraw your consent for certain data processing activities (such as direct marketing) at any time through your royal bet account settings.
You may object to the processing of your data for direct marketing purposes. We will cease such processing immediately upon your request.
You have the right to receive a copy of your data in a machine-readable format and to transfer it to another service if you wish.
To exercise any of the above rights, contact us at support@royalbet-bangla.com or via live chat. We are committed to responding to all requests within 14 business days.
Royal bet does not retain your personal data for longer than is necessary for the stated purposes or as required by law. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of active account | Service provision |
| Financial Transaction Records | 7 years after the transaction | AML legal requirements |
| KYC / Identity Verification Data | 7 years after account closure | PDPA & Legal Compliance |
| Support Communication Logs | 3 years after session | Service records |
| Session Data & Technical Logs | 90 days | Security & Debugging |
| Marketing Data (with consent) | Until consent is withdrawn | Promotional communications |
Once the retention period expires, data will be securely deleted or fully anonymised using approved procedures.
Royal bet strictly prohibits participation by individuals under the age of 18. Our platform does not knowingly collect, store, or process any personal data from minors.
Should royal bet discover that personal data belonging to someone under the age of 18 has been collected inadvertently, we will:
If you become aware or suspect that someone under the age of 18 is using the royal bet platform, please contact us immediately. We take this matter seriously and will act promptly.
Royal bet reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to you through the following means:
Your continued use of the royal bet platform after any changes take effect indicates that you have read and agreed to the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how royal bet handles your personal data, please contact us through the following channels:
If you are not satisfied with how we have handled your complaint, you are entitled to lodge a complaint with Malaysia's Department of Personal Data Protection (PDPA).
The royal bet support team is Malay-speaking and ready to help you understand your privacy rights, submit a data access request, or address any concerns you may have about your personal information on our platform.
Here is our concrete commitment to protecting the privacy of every Malaysian member
All data is transmitted via 256-bit SSL encrypted channels — the same standard used by Maybank and CIMB. None of your data travels as plain text over the internet.
Royal bet has never sold, and will never sell, your personal data to advertisers or data brokers. Your data belongs to you — it is not a commodity we trade.
You may access, correct, or request deletion of your data at any time. Marketing communication opt-out options are available immediately within your account settings.
The royal bet privacy policy is designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) – the country's primary data protection legislation.
Data that is no longer required is systematically deleted on a scheduled basis. We do not retain outdated data without a clear purpose.
Independent cybersecurity experts conduct regular penetration testing and security audits on the royal bet infrastructure to identify and address any vulnerabilities.
Privacy and security are not optional extras at royal bet — they are central to everything we do. Register today and enjoy a safe, fair, and transparent betting experience on Malaysia's most trusted platform.